A professional who inspects railroad dining car facilities and service and investigates complaints to ensure that cleanliness and service standards are maintained. Responsibilities include:

• Inspects cooking area and utensils to ensure that they are clean and sanitary.
• Inspects food and observes preparation to ensure that food is served in sanitary and appetizing manner.
• Observes waiters/waitresses, dining car as they serve food to patrons to ensure that service is efficient and courteous.
• Investigates complaints by patrons of poor service or discourtesy.
• Recommends service improvements and operating efficiencies.
• Prepares reports of complaints and action taken.